Return & Refund Policy

Return requests must be submitted within 14 days of delivery. Please contact SHAN before sending any item back.

Return Condition

Returns are accepted only for items that are unused, unworn, undamaged and in their original condition. Return instructions and eligibility must be confirmed by SHAN before shipment.

Return Shipping

For change-of-mind or other non-defective returns, return shipping is paid by the customer.

If an item arrives damaged, defective or incorrect, SHAN will cover the reasonable return or replacement shipping cost after verification. Original shipping charges are non-refundable unless the order is defective or incorrect.

Items Not Eligible for Return

Custom, personalized and made-to-order items are non-returnable unless they are defective.

Handmade and Material Variation

Variations inherent to handmade work and natural materials are not defects. These may include differences in natural stone grain or color, ceramic glaze, embroidery placement, woven texture, surface finish and other individual details.

Damaged, Defective or Incorrect Orders

Please contact SHAN as soon as reasonably possible and include the order number and clear photographs of the item and packaging so the issue can be reviewed.

Refund Review

Approved returns are reviewed after receipt. Refund details will be confirmed following inspection.

Contact SHAN before arranging a return.